Client
Sector
Solution
Key Benefits
Welsh Contact Centre Forum
Business Support
Content-managed web site and custom database development
Improved access and information for existing members
Allows members to upload information and interact with each other
Website acts as a helpdesk for members
The web site is easily updated by WCCF staff allowing them to control the content
The new website has given WCCF a stable platform to support future growth and a strong online presence.
Background
The Welsh Contact Centre Forum is a high value Employers’ Forum for the contact centres, shared service centres and financial service businesses in Wales. The Forum represents over 160 contact centres, which employ more than 28,000 people, worth over £400m to the Welsh economy annually.
The Challenge
Sandra Busby, Director of the WCCF described the problem, “We wanted a professional looking site that was fresh and compelling, but more importantly easily accessible for our members. Logic Software gave us exactly that. They met every element of our requirements without any hassle."
The management team at WCCF recognised that the previous website was out-dated and lacking in features. They took the decision that they needed a much improved web site for its members to use and to share information more easily.
It was important for the web site to be easy to navigate and have certain features, and that information was easily accessible for the WCCF forum members.
The Solution
- Logic Software developed a new web site, with a lot more features than the old site
- As part of the build, Logic Software incorporated its innovative Content Management System (CMS) called Hoopla, which gives users total control over the management and content publishing of their website
- A database was constructed to allow the WCCF membership and events co-ordinators to manage a number of frequent tasks using a “dashboard” screen
- The database was made accessible to the Forum’s members, which allowed them to maintain their own account details and log helpdesk enquiries in a secure manner
The Benefits
New members have been attracted to join the Forum by virtue of being able to see what benefits that the Forum offers to its members.
The simple layout and modern design of the web site showcase the work of the Forum, plus the secure members’ area facilitates improved communications between users of the site.
The membership database has simplified a number of back-office processes saving time, which is now spent more productively.
Using Logic’s content management software, Hoopla, means that the WCCF can update the web site’s content whenever they require.
"The service provided was second to none, they were honest, they gave suggestions, there were no hidden agendas, and they broke everything down from A to Z in plain English so we could understand everything. They were always prepared and employed an honest approach and advised us all the way throughout the project.
It was a great joy to work with Logic Software, they were extremely friendly and I was amazed at the simplicity of things. We now have a cost effective quality website and I can’t praise the team at Logic Software enough.” – Sandra Busby, Director at WCCF
